Contact the Firespin editorial team
Start playingFirespin is an independent information portal for players in the UK, and we handle editorial questions about our reviews, comparisons and responsible gambling content. If you want to raise a correction, ask for clarification or report a problem with the site, email [email protected]. We aim to respond within 48 hours. Read more about Firespin and our approach to independent gambling information.
Who you are writing to
Your message goes to the editorial team responsible for firespin-casino.fi. We can explain how we reached a conclusion, request a correction to published information and point you towards relevant responsible gambling resources.
We also review reports about broken links, inaccurate wording and accessibility problems on the portal. Please include the page address and a brief description of the issue so the right person can investigate it.
The boundary between editorial help and player support
We operate an information and marketing site rather than the gambling platform itself. We have no access to player accounts, balances, deposits, withdrawals, bonuses or technical systems, which means we cannot change an account setting, trace a transaction, release a payment or reset a password.
Questions about your own Firespin account should go through the operator’s own support channels on its platform. The operator lists live chat and email as its contact methods, so use the relevant channel shown there for anything involving an individual account.
What happens after you send an email
Include the subject of your enquiry and enough context for us to understand it, but do not send passwords, full payment details or identity documents. If your question concerns a published article, a short link to that page is more useful than a long description.
We aim to acknowledge editorial emails within 48 hours. A straightforward correction may be handled quickly, while questions requiring further checking can take a little longer. We cannot offer account-specific instructions or investigate a payment on the operator’s behalf.
Complaints and wider support
If your message concerns this website’s editorial work, we will handle it as a complaint about our content and aim to provide a clear response. If your concern is about gambling activity or a difficult relationship with gambling, support is available from independent organisations rather than from our editorial desk.
For confidential help, GamCare offers support, while the National Gambling Helpline is available on 0808 8020 133, free and 24 hours a day. You can also contact BeGambleAware for information and support. This site is for adults aged 18+.
This page is published for information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. Access is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.